Refund policy
30-Day Satisfaction Guarantee
We want you to love your supplements. If you're not satisfied, you can request a return within 30 days of delivery, subject to the conditions below.
Return conditions
- Return requests must be made within 30 days of delivery.
- Opened bottles can be returned, but empty bottles aren't eligible for a refund.
- Refunds are issued only for the bottles returned. Bottles not returned aren't refunded.
- Customers are responsible for return shipping costs, taxes, and any related fees.
- For health and safety reasons, returned products can't be resold.
Subscription orders
- Your first subscription order is covered by our 30-day guarantee above.
- Subscription renewal orders can't be returned or refunded once they've been charged.
- We email you a reminder 5 days before every renewal, so you can skip, reschedule, change, or cancel your order before you're charged. You can manage your subscription anytime from your subscription page or by contacting us.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, including subscription renewals, contact us within 7 days of delivery with a photo of the issue. We'll send a replacement or a full refund at no cost to you, and you won't need to return the item.
How to request a return
- Email info@barakahnutrition.ca or use our contact form within 30 days of delivery, including your order number.
- Once your request is approved, we'll send a return authorization email with instructions and the return address.
- Ship your return within 7 days of receiving the return address.
- Once we receive your package, we'll process your refund within 3 business days, to your original payment method. Your bank may take 5–10 business days to show it.